FAQs

📦 ORDERS & MODIFICATIONS

How do I place an order on Obondeals?

It’s very simple! Browse our store, add the sneakers, slides, or accessories of your choice to your cart, and click the checkout button. Follow the on-screen steps to enter your shipping information and proceed to secure payment.

Can I modify or cancel my order after it has been placed?

Because we strive to prepare and ship orders within a very short timeframe, modifications or cancellations are only possible if the order has not been processed yet. Please contact us immediately at Support@obondeals.com with your order number to check if a change is still possible.

💳 PAYMENT & SECURITY

What payment methods do you accept?

We accept secure payments via credit/debit cards (Visa, Mastercard, etc.) as well as other integrated payment gateways available during the checkout process.

Do the displayed prices include shipping fees?

No, the prices shown on our product pages generally exclude shipping costs. These fees are calculated automatically and displayed right before your final payment validation, based on your shipping address.

🚚 SHIPPING & DELIVERY

How long does it take to ship my order?

Once your payment is validated, our team handles the preparation. Orders are processed and handed over to the carrier within a very short time so you can receive your items as quickly as possible.

How can I track my package?

As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package in real time.

👟 SIZING & PRODUCTS

How do I choose the right size for my sneakers or slides?

We recommend referring to the size guide available on each product page. If you are between two sizes for a specific sneaker model, it is often recommended to choose the larger size, but feel free to contact us if you have any doubts.

Are product colors on the website exactly the same in reality?

We do our absolute best to display colors and details as accurately as possible. However, depending on the settings and brightness of your screen (smartphone or computer), slight color variations may occur.

🔄 RETURNS & REFUNDS

What is your return policy?

You have a period of [e.g., 14 days] after receiving your package to request a return or an exchange.

What are the conditions for a return to be accepted?

Returned items (sneakers, slides, accessories) must be in their original condition: unworn, unwashed, and accompanied by all their accessories. Please note: For sneakers, the original box is an integral part of the product and must be returned intact, without any tape or shipping labels stuck directly onto it.

Who covers the return shipping fees?

Unless an error was made on our part (wrong model or size sent during preparation), return shipping costs are the responsibility of the buyer.

✉️ CONTACT

How can I contact you?

For any other questions, our customer service team is here to help. You can write to us directly at the following email address: Support@obondeals.com. We will get back to you as soon as possible!